Behind every patient is a story waiting to be heard. GoodStarters are the trained peer supporters who show up for that moment, bringing genuine empathy and a commitment to helping patients stay on track.

Not every patient has someone in their corner. Many patients are managing a chronic condition alone, without a partner or family member who understands what they’re going through. GoodStarters exist for those patients, ensuring a consistent, familiar human touchpoint throughout their medication journey.

Pleio’s outcomes are built on people. Real, trained, dedicated peer supporters who show up for patients across the country, every day. Meet four of them and the reasons behind their work.

— Meet the GoodStarters
Joyce Barringer

Joyce Barringer

"Being a GoodStarter is very satisfying for me because I'm given the opportunity to help patients with their medication, which is a very private and important aspect of their lives."

MEET JOYCE
Vern Denault

Vern Denault

"I enjoy talking with different people every day and helping them with their medication routines. Some people are just happy to have someone lend them a sympathetic ear."

MEET VERN
Jinnett Kroeger

Jinnett Kroeger

"When I hear a patient tell me how much they appreciate the information I've given them and how it makes them feel unforgotten, it warms my heart."

MEET JINNETT
Erin Kiifner

Erin Kiifner

"As a person with a background/education in mental health, I was hoping to find a job where I could continue to use my ability to connect with and support people."

MEET ERIN

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— Training & Certification

GoodStart Training Program

Every GoodStarter enters the role certified and equipped to support patients from day one. Our training and certification process ensures consistency across every call and program we support.

Training topics include:

HIPAA
Pharmacovigilance
Security Awareness
Crisis Management
Empathy Training
Soft Skills
Program-Specific Drug Training
Company Policies & Compliance
GoodStartU Badge


— For Pharma Teams

Get your patients off to a GoodStart.

Pleio partners with pharma brand and market access teams to design GoodStart programs around your therapy area, your patients, and your adherence challenges.

TALK TO OUR TEAM
— Join the Network

Interested in becoming a GoodStarter?

If you're a compassionate person looking for flexible, remote, purpose-driven work — we'd love to have you. Review the requirements and apply below.

LEARN ABOUT JOINING

WE PUT PRIVACY FIRST. GOODSTART® IS A FULLY TESTED, HIGHLY RELIABLE, TCPA, SOC 2 TYPE 2 CERTIFIED, AND HIPAA COMPLIANT MEDICATION SUPPORT PROGRAM.

Patient data is strictly used to support patients to take medications as prescribed by their healthcare professional.

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